MTN Nigeria has issued a public apology to its customers following widespread outrage over a sudden 200% increase in the price of its popular 15GB data bundle.
The price hike, which saw the cost of the weekly data plan rise from N2,000 to N6,000, caught many customers off guard and sparked a flurry of complaints on social media.
In a message shared on social media, MTN acknowledged the frustration of its customers and sought to address the growing discontent among users.
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The message read, “To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.”
MTN continued, “We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
The telecom operator urged customers not to stay angry, saying, “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much.”
The price hike comes after the Nigerian Communications Commission approved a 50% tariff increase in January. Other telecom operators, including Airtel and Globacom, are expected to follow suit.
via: Information Nigeria
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